Frequently Asked Questions - FAQ's

You must not attend DKHAC if you

  • Have COVID-19.

  • Have been instructed to isolate and your 14 days are not yet finished;

  • Are unwell, including with fever (or night sweats/chills) or respiratory symptoms, e.g. shortness of breath, cough, sore throat.  

 

 

Who can access the Centre?

The Centre is open to;

  • Reactivated Members
  • New Members (subject to completion of online membership form)
  • Multi Visit Pass Holders (subject to completion of online return form)
  • Casual users (subject to meeting the Centre's contact tracing requirements)
  • Spectators (by exemption only)

Gatherings to 500 people in any indoor space (subject to distancing requirements for the physical size of the space) and the increased measures required to ensure patron and staff safety are still in place.

What are the Centre opening hours?

Our opening hours are:     

Monday – Thursday:             6:00am to 8:00pm

Friday:                                   6:00am to 7:00pm                    

Saturday - Sunday:              8:00am to 6:00pm

*Bookings outside of these hours are subject to agreement

A full list of our opening hours (including the gym and pools) can be found here.

Our Public Holidays and other special days opening hours are listed here.

 

When does my membership reactivate?

Your membership will be reactivated on the date that you specified in your returned reactivation form, and normal charges will resume.

You should have received an email with a link to our reactivation form, but if you did not receive that form please click here. This form needs to be completed before your membership resumes.

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If you don’t reactivate your membership it will remain suspended (no charge) until 31 January 2021, unless we are notified otherwise. 

Annual members will have the total time suspended added on to their existing membership expiry date.


Can I use my visit pass again?

Yes, however before returning all visit pass holders are required to complete the following return form:

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Below is a list of the services currently available and not available

AVAILABLE FACILITIES

  • 50 metre pool for lap swimming only 
  • Dive pool for lap swimming and scheduled deep water aqua classes
  • 25m pool
  • Gym
  • Group fitness classes
  • Café 
  • Change rooms 
  • Showers 
  • Lockers

      

UNAVAILABLE FACILITIES

  • Sauna, Spa and Steam room

 

 

Can I come for a casual visit?

Yes, casual visits are allowed.

However before you come in please see below a list of the services currently available and not available

AVAILABLE FACILITIES

  • 50 metre pool for lap swimming only
  • Dive pool for lap swimming and scheduled deep water aqua classes 
  • 25m pool
  • Gym 
  • Group fitness classes 
  • Café
  • Change rooms 
  • Showers
  • Lockers

 We encourage you to check the pool availability prior to your visit. 

UNAVAILABLE FACILITIES

  • Sauna, Spa and Steam room

*Please see our opening hours before your visit to the Centre.

 

 

Do I have to book?

You are not required to book to swim, to attend the gym or for group fitness classes.

 

Can I undertake personal training or a supervised rehabilitation session?

Supervised rehabilitation sessions and personal training sessions have recommenced. Please call the gym team on 6238 2692 to arrange a session.

What pools are available?

The 50m pool is open and operating in 50m mode.

The Dive pool for deep water aqua classes and lap swimming. 

The 25m pool in a restricted capacity.

The refurbishment to the Leisure Pool is complete,the pool and new Kids Water Play zone are open.

The new Kids Water Play zone features water jets, slide and a tipping bucket. And the much loved purple slide is back in action!

Due to COVID, capacity restrictions are in place, just 500 people can use the pool areas at a time. There may be times when capacity is reached in the Centre, if this occurs you may be required to wait outside. You are welcome to call our Customer Service Team on 6222 6999 to check availability. 

We ask visitors to the Centre to please be mindful of COVID restrictions and comply with social distancing and and to follow instructions from staff. 

Please note the spa, sauna and steam room remain closed. 

For details regarding pool lane availability and lane etiquette please see our timetables page.

When does the recreation/leisure pool reopen?

The refurbishment to the Leisure Pool is complete,the pool and new Kids Water Play zone are open. We are pleased to have this area open for the enjoyment of children and families. 

The new Kids Water Play zone features water jets, slide and a tipping bucket. And the much loved purple slide is back in action!

Due to COVID, capacity restrictions are in place, just 500 people can use the pool areas at a time. There may be times when capacity is reached in the Centre, if this occurs you may be required to wait outside. You are welcome to call our Customer Service Team on 6222 6999 to check availability. 

We ask visitors to the Centre to please be mindful of COVID restrictions and comply with social distancing and and to follow instructions from staff. 

Please note the spa, sauna and steam room remain closed. 

 

 

When does the Learn to Swim program recommence?

Our Learn to Swim program recommenced in November 2020.

If you would like to be added to our wait list for Term 2, 2021, please let us know by emailing dkhac@hobartcity.com.au.  

For more information, please see the Learn to Swim section of the website.

 

Is the Spa, Sauna or Steam room open?

It is not possible to safely reopen the Spa, Sauna & Steam room at this point in time due to the significant impacts the COVID-19 restrictions have on the operation and access to these facilities. 

The reopening of the Spa, Sauna and Steam Room will be subject to further easing of COVID-19 restrictions. 

 

 

 

Are there still Aqua Aerobics classes?

Yes, both our Deep Water Aqua Aerobics classes & Shallow Water Aqua Aerobics classes are operating. 

Deep Water Aqua classes are held in the Dive pool and our Shallow Water Aqua Aerobics classes are held in the 25m pool.

See the group fitness timetable for class times.

How is the Centre managing hygiene?

We have new hygiene stations around the Centre. Please use the hand sanitiser provided immediately before and after exercise.

Towels in the gym will be compulsory and a strict “no towel, no workout” policy will apply. All gym users will be required to wipe down equipment after each use with the cleaning products provided.


How are we keeping the Centre clean?

Safe Work Australia has provided a very specific set of requirements in relation to cleaning of facilities for COVID-19.

We have increased our cleaning and sanitising commitments across the Centre to keep you safe.


Are the change rooms open?

Yes, our change rooms are open.  Please be mindful that access to change rooms is limited by physical distancing restrictions allowing for 1 person per 2 square metres. If you use these facilities, please minimise your time in these areas so others can also use them.

Showers are availalbe in both the public and members change rooms.  For your safety, there will be cleaning products available in all areas to supplement our comprehensive internal cleaning and disenfecting regime.  We ask you use the cleaning wipies to wipe down the taps and other high touch surfaces when you have finished your shower.

Can I use a locker?

Lockers are available for members and general public.

We suggest you limit the amount of personal belongings you bring with you, as the Centre take no responsibility for storage, loss or theft of these items.

 

Will the Cafe be open?

The café will be open with limited service offerings during the following hours:

Monday to Friday       7:00am - 5:30pm

Saturday                    8:00am - 3:00pm         

Sunday                      8.00am - 1.30pm          

Can I use a water fountain?

Water fountains will be available for filling water bottles only, not for direct drinking. However, we recommend all patrons bring their own filled water bottles.

Water and other drinks will also be available from our Cafe.

Can I make retail purchases?

The retail shop in the foyer will be open during the Centre opening hours. 

Our returns policy has been updated to allow a 14 day return on swimwear. Refund and exchanges of swimwear will only be permitted with proof of purchase and provided all labels and hygiene stickers are still attached.

The retail fitting room is open.