Frequently Asked Questions - FAQ's

You must not attend DKHAC if you

  • are experiencing any flu-like symptoms (sore throat, runny nose, persistent cough, shortness of breath, fever);
  • have been in close contact with a person who has tested positive for COVID-19 (during the period of time in which the virus is contagious);
  • are awaiting the results of a test for COVID-19;
  • reside with anyone who is awaiting the results of a test for COVID-19;
  • have recently returned from interstate or international travel and failed to observe the government requirement to quarantine for 14 days



Who can access the Centre?

The Centre is open to;

  • Reactivated Members
  • New Members (subject to completion of online membership form)
  • Multi Visit Pass Holders (subject to completion of online return form)
  • Casual users (subject to meeting the Centre's contact tracing requirements)
  • Spectators (by exemption only)

Gatherings to 250 people in any indoor space (subject to distancing requirements for the physical size of the space) and the increased measures required to ensure patron and staff safety are still in place.

What are the Centre opening hours?

The Centre will be open     

Monday – Friday:                 6:00am ~ 8:00pm

Saturday - Sunday:              8:00am ~ 4:00pm

*Bookings outside of these hours are subject to agreement



When does my membership reactivate?

Your membership will be reactivated on the date that you specified in your returned reactivation form, and normal charges will resume.

You should have received an email with a link to our reactivation form, but if you did not receive that form please click here. This form needs to be completed before your membership resumes.

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If you don’t reactivate your membership it will remain suspended (no charge) until 31 January 2021, unless we are notified otherwise. 

Annual members will have the total time suspended added on to their existing membership expiry date.


Can I use my visit pass again?

Yes, however before returning all visit pass holders are required to complete the following return form:

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Below is a list of the services currently available and not available

AVAILABLE FACILITIES

  • 50 metre pool for lap swimming only (from Monday 24 August)
  • Dive pool for lap swimming and scheduled deep water aqua classes
  • Gym
  • Group fitness classes
  • Café
  • Change rooms (no lockers)
  • Showers (from Monday 24 August)

      

UNAVAILABLE FACILITIES

The 25m pool will remain closed until October 2020, which will allow the return of our Learn to Swim program in Term 4.

The leisure/kids play pool will be closed until November 2020 to allow for the redevelopment of the play part of the pool, and installation of the new activity centre.

This means the Centre will not have a shallow water option available for general play, walking or gentle exercise until these pools reopen.

To allow for the ongoing upgrade works to the shallow pool areas, and to comply with COVID-19 restrictions there is no access to the following facilities;

  • Showers (pool deck showers can be used dependent upon availability)
  • Sauna, Spa and Steam room
  • Leisure pool and recreation area
  • 25m pool
  • Lockers



Can I come for a casual visit?

Yes, casual visits are now allowed.

However before you come in please see below a list of the services currently available and not available

AVAILABLE FACILITIES

  • 50 metre pool for lap swimming only
  • Dive pool for lap swimming and scheduled deep water aqua classes
  • Gym
  • Group fitness classes
  • Café
  • Change rooms (no lockers)
  • Showers

      

UNAVAILABLE FACILITIES

The 25m pool will remain closed until November 2020, which will allow the return of our Learn to Swim program in Term 4.

The leisure/kids play pool will also be closed until November 2020 to allow for the redevelopment of the play part of the pool, and installation of the new activity centre.

This means the Centre will not have a shallow water option available for general play, walking or gentle exercise until these pools reopen.

To allow for the ongoing upgrade works to the shallow pool areas, and to comply with COVID-19 restrictions there is no access to the following facilities;

  • Sauna, Spa and Steam room
  • Leisure pool and recreation area
  • 25m pool
  • Lockers




How many people are allowed in the Centre?

The Centre is allowed 250 people in the pool area, and 100 people in each room of the gym area (cardio equipment room and group fitness room).

We will be monitoring numbers regularly, and there is a chance that we will have to limit entry if we do reach capacity.



Do I have to book?

You will not need to book to swim, to attend the gym or for group fitness classes.


Can I undertake personal training or a supervised rehabilitation session?

Supervised rehabilitation sessions have resumed in the gym and personal training recommences from Monday 2 November, please call the gym team on 6238 2692 to arrange a session.

What pools are available?

The 50m pool is open and operating in 50m mode.

The Dive pool for deep water aqua classes and lap swimming. 

For details regarding pool lane operations and etiquette please see the next FAQ tab in this section.

The 25m pool will also be closed until November 2020. Our Learn to Swim program will return at this time.

The leisure pool is closed for refurbishments, this includes the installation of our new Splash and Play zone. The leisure pool refurbishment is due for completion early December. The leisure pool opening is dependent on the COVID restrictions in place at the time (eg. not exceeding 250 people in an indoor premises).

When does the recreation/leisure pool reopen?

The leisure pool refurbishment is due for completion early December.  The leisure pool opening is dependent on the COVID restrictions in place at that time (eg. not exceeding 250 people in an indoor premises)


When does the 25 metre pool open?

The 25m pool will be closed until November 2020. Our Learn to Swim program will also return at this time.

Can I bring the kids in for a play?

No, there is no area for general play while the refurbishments to the leisure pool are being undertaken. The refurbishments includes the installation of our new Splash and Play zone.

The refurbishment is due for completion early December. The leisure pool opening is dependent on the COVID restrictions in place at the time (eg. not exceeding 250 people in an indoor premises).

The remaining pools are for lap swimming only, with no space for general play. 

Please note this means our school holiday Splash program will not be operating during the October 2020 school holidays.

When does the Learn to Swim program recommence?

Our Learn to Swim program recommences in November 2020.  Our classes have reached capacity and unfortunately we are unable to accommodate any booking requests for Term 4, 2020. If you would like to be added to our wait list for Term 1, 2021, please let us know by emailing dkhac@hobartcity.com.au.  We hope by that time the maximum numbers permitted in the Centre have been increased.

For more information, go to the Learn to Swim section of the website.


Is the Spa, Sauna or Steam room open?

These areas will be closed until early December 2020, whilst the works are occurring in the leisure pool area.



Are there still Aqua Aerobics classes?

Deep Water Aqua classes are being held in the Dive pool, please check the group fitness timetable for class times.

There won’t be any shallow aqua classes available until the 25m pool reopens.

How is the Centre managing hygiene?

We have new hygiene stations around the Centre. Please use the hand sanitiser provided immediately before and after exercise.

Towels in the gym will be compulsory and a strict “no towel, no workout” policy will apply. All gym users will be required to wipe down equipment after each use with the cleaning products provided.


How are we keeping the Centre clean?

Safe Work Australia has provided a very specific set of requirements in relation to cleaning of facilities for COVID-19.

We have increased our cleaning and sanitising commitments across the Centre to keep you safe.


Are the change rooms open?

Yes, our change rooms are open.  Please be mindful that access to change rooms is limited by physical distancing restrictions allowing for 1 person per 2 square metres. If you use these facilities, please minimise your time in these areas so others can also use them.

Showers are availalbe in both the public and members change rooms.  For your safety, there will be cleaning products available in all areas to supplement our comprehensive internal cleaning and disenfecting regime.  We ask you use the cleaning wipies to wipe down the taps and other high touch surfaces when you have finished your shower.

Can I use a locker?

Members will have access to lockers in the change rooms, and they will be required to be self-cleaned after each use.

There are no lockers available for general public.

We suggest you limit the amount of personal belongings you bring with you, as the Centre take no responsibility for storage, loss or theft of these items.


Will the Child Care be open?

Our child care facilities will remain closed until further notice.


Will the Cafe be open?

The café will be open with limited service offerings during the following hours

Monday to Friday       6:00am ~ 4:00pm

Saturday                    8:00am ~ 4:00pm         

Sunday                      8.00am - 12.30pm          

Can I use a water fountain?

Water fountains will be available for filling water bottles only, not for direct drinking. However, we recommend all patrons bring their own filled water bottles.

Water and other drinks will also be available from our Cafe.

Can I make retail purchases?

The retail shop in the foyer will be open during the Centre opening hours. 

Our returns policy has been updated to allow a 14 day return on swimwear. Refund and exchanges of swimwear will only be permitted with proof of purchase and provided all labels and hygiene stickers are still attached.

The retail fitting room is open.