Frequently Asked Questions - FAQ's

The Centre is open to;

• Reactivated Members
• New Members (subject to completion of online membership form)

• Multi Visit Pass Holders (subject to completion of online return form)
• Casual users (subject to meeting the Centre's contact tracing requirements)
• Spectators (by exemption only)

Gatherings to 500 people in any indoor space (subject to distancing requirements for the physical size of the space) and the increased measures required to ensure patron and staff safety are still in place.

Our opening hours are:     

Monday – Thursday:             6:00am to 8:00pm

Friday:                                   6:00am to 7:00pm                    

Saturday - Sunday:              8:00am to 4:00pm

Please note we have reduced opening hours during the Christmas/New Year period. 

*Bookings outside of these hours are subject to agreement

Your membership will be reactivated on the date that you specified in your returned reactivation form, and normal charges will resume.

You should have received an email with a link to our reactivation form, but if you did not receive that form please click here. This form needs to be completed before your membership resumes.

If you don’t reactivate your membership it will remain suspended (no charge) until 31 January 2021, unless we are notified otherwise. 

Annual members will have the total time suspended added on to their existing membership expiry date.

Yes, however before returning all visit pass holders are required to complete the following return form:

Below is a list of the services currently available and not available

AVAILABLE FACILITIES

• 50 metre pool for lap swimming only 
• Dive pool for lap swimming and scheduled deep water aqua classes
• 25m pool with restricted capacity
• Gym
• Group fitness classes
• Café (limited hours)
• Change rooms 
• Showers 
• Lockers

    

UNAVAILABLE FACILITIES

The leisure (kids) play pool remains closed while refurbishments continue.

There is no access to the following facilities;

• Sauna, Spa and Steam room
• Leisure pool and recreation area

Yes, casual visits are allowed.

However before you come in please see below a list of the services currently available and not available

AVAILABLE FACILITIES

• 50 metre pool for lap swimming only
• Dive pool for lap swimming and scheduled deep water aqua classes 
• 25m pool with restricted capacity
• Gym 
• Group fitness classes 
• Café (limited opening hours)
• Change rooms 
• Showers
• Lockers

 We encourage you to check the pool availability prior to your visit. 

UNAVAILABLE FACILITIES

While the Leisure (kids) Pool remains closed for refurbishments, we have implemented some temporary measures, in line with COVID-19 restrictions. 

 Allocated water play areas for recreational swimming are available 7 days a week between *11.30am and 3.30pm. Learn more about water play here.

No access to the following facilities;

• Sauna, Spa and Steam room
• Leisure pool and recreation area

*Please see our opening hours before your visit to the Centre.

You are not required to book to swim, to attend the gym or for group fitness classes.

Supervised rehabilitation sessions and personal training sessions have recommenced. Please call the gym team on 6238 2692 to arrange a session.

The 50m pool is open and operating in 50m mode.

The Dive pool for deep water aqua classes and lap swimming. 

The 25m pool in a restricted capacity.

The refurbishment to the Leisure Pool is complete,the pool and new Kids Water Play zone are open.

The new Kids Water Play zone features water jets, slide and a tipping bucket. And the much loved purple slide is back in action!

Due to COVID, capacity restrictions are in place, just 500 people can use the pool areas at a time. There may be times when capacity is reached in the Centre, if this occurs you may be required to wait outside. You are welcome to call our Customer Service Team on 6222 6999 to check availability. 

We ask visitors to the Centre to please be mindful of COVID restrictions and comply with social distancing and and to follow instructions from staff. 

Please note the spa, sauna and steam room remain closed. 

For details regarding pool lane availability and lane etiquette please see our timetables page.

The refurbishment to the Leisure Pool is complete,the pool and new Kids Water Play zone are open. We are pleased to have this area open for the enjoyment of children and families. 

The new Kids Water Play zone features water jets, slide and a tipping bucket. And the much loved purple slide is back in action!

Due to COVID, capacity restrictions are in place, just 500 people can use the pool areas at a time. There may be times when capacity is reached in the Centre, if this occurs you may be required to wait outside. You are welcome to call our Customer Service Team on 6222 6999 to check availability. 

We ask visitors to the Centre to please be mindful of COVID restrictions and comply with social distancing and and to follow instructions from staff. 

Please note the spa, sauna and steam room remain closed. 

Water Play

Pleasingly we received approval from Public Health to reintroduce water play at the Centre.

The refurbishment to the Leisure Pool is now complete, the pool and Kids Water Play zone are open. 

 What water play currently means at DKHAC;

• Water play provides the opportunity for children and their responsible person/s to use the allocated water play areas for recreational swimming.
• Water play is permitted in the leisure pool and 25m pool
• Water play is available between *11.30am and 3.30pm (kids pool is open during normal opening hours)
• Maximum of 40 people only in each water play allocated area.
• Only pool noodles and kickboards are permitted in the water play areas.
• DKHAC will not be providing any play equipment.
• Water safety wristbands will be used and issued at Customer Service.
• Responsible supervision rules apply.
• Before attending, please read our Play Lane Etiquette(PDF, 303KB)
• A reduced School Holiday Splash program will commence on Monday 4 January 2021.

*Please see our opening hours prior to visiting the Centre. 

Those visiting the Centre are required to comply with our water safety requirements, COVID Safety requirements, play etiquette and conditions of entry whilst enjoying their time in the Centre.

There may be times where the pool hall has reached capacity; if that happens you may be required to wait outside the building.

All people attending the Centre are required to follow staff instructions and understand that we are actively managing COVID-19 social distancing and safety requirements.

It is important to note the changing nature of COVID-19 could result in future changes to Public Health Directions.

Our Learn to Swim program recommenced in November 2020.

If you would like to be added to our wait list for Term 1, 2021, please let us know by emailing dkhac@hobartcity.com.au.  

For more information, please see the Learn to Swim section of the website.

It is not possible to safely reopen the Spa, Sauna & Steam room at this point in time due to the significant impacts the COVID-19 restrictions have on the operation and access to these facilities. 

The reopening of the Spa, Sauna and Steam Room will be subject to further easing of COVID-19 restrictions. 

Deep Water Aqua Aerobics classes are held in the Dive pool.

Shallow Water Aqua Aerobics in the 25m pool resumed from 3 November 2020.

Please check the group fitness timetable for class times.

We have new hygiene stations around the Centre. Please use the hand sanitiser provided immediately before and after exercise.

Towels in the gym will be compulsory and a strict “no towel, no workout” policy will apply. All gym users will be required to wipe down equipment after each use with the cleaning products provided.

Safe Work Australia has provided a very specific set of requirements in relation to cleaning of facilities for COVID-19.

We have increased our cleaning and sanitising commitments across the Centre to keep you safe.

Yes, our change rooms are open.  Please be mindful that access to change rooms is limited by physical distancing restrictions allowing for 1 person per 2 square metres. If you use these facilities, please minimise your time in these areas so others can also use them.

Showers are availalbe in both the public and members change rooms.  For your safety, there will be cleaning products available in all areas to supplement our comprehensive internal cleaning and disenfecting regime.  We ask you use the cleaning wipies to wipe down the taps and other high touch surfaces when you have finished your shower.

Lockers are available for members and general public.

We suggest you limit the amount of personal belongings you bring with you, as the Centre take no responsibility for storage, loss or theft of these items.

Our child care facilities will remain closed until further notice.

The café will be open with limited service offerings during the following hours

Monday to Friday       7:00am - 5:30pm

Saturday                    8:00am - 3:00pm         

Sunday                      8.00am - 1.30pm          

During the Christmas and New Year period the cafe will be closed on the following dates:

• Saturday 26 December 2020
• Sunday 27 December 2020
• Thursday 31 December 2020
• Friday 1 January 2021

Water fountains will be available for filling water bottles only, not for direct drinking. However, we recommend all patrons bring their own filled water bottles.

Water and other drinks will also be available from our Cafe.

The retail shop in the foyer will be open during the Centre opening hours. 

Our returns policy has been updated to allow a 14 day return on swimwear. Refund and exchanges of swimwear will only be permitted with proof of purchase and provided all labels and hygiene stickers are still attached.

The retail fitting room is open.