Frequently Asked Questions - FAQ's

You must not attend DKHAC if you

  • Are unwell, including with fever (or night sweats/chills) or respiratory symptoms, e.g. shortness of breath, cough, sore throat.  

 

 

Who can access the Centre?

The Centre is open to;

  • Members
  • New Members 
  • Multi Visit Pass Holders 
  • Casual users
  • Spectators 
  • Group, school, carnival and event bookings

 

Face masks at the Centre

Face masks are currently not required to be worn while in the Centre. 

For updates about face mask wearing please refer to https://www.coronavirus.tas.gov.au/keeping-yourself-safe/face-masks

Changes may occur as government requirements change. 

What are the Centre opening hours?

A full list of our opening hours (including the gym and pools) can be found here.

Our Public Holidays and other special days opening hours are listed here.

Can I use my visit pass?

Yes, visit passes are able to be used.

 Multi visit passes are available in packs of 10 and can be purchased for;

  1. swim
  2. swim, spa, sauna & steam
  3. aqua aerobics 
  4. full access pass

Please see our fees & charges page for pricing details. 

Can I come for a casual visit?

Casual visitors are welcome. 

If you would like to use the 50m or 25m pool during your visit we encourage you to check the pool availability prior to your visit.

Our opening hours are listed here

Do I have to book?

Bookings are NOT required to swim or attend the gym.

Bookings ARE required for all Group Fitness classes prior to attending with the exception of Aqua aerobics classes.

PRIOR TO BOOKING YOUR FIRST CLASS:

1) Contact us on 6222 6962 or at dkhac@hobartcity.com.au to create your MyWellness account. 

More info is available on the MyWellness page on our website. 

2) Confirm your account via the email sent to you. If you didn’t receive the email check your spam account.

3) Download the free MyWellness App with the app store. 

BOOK A CLASS:

1)   Via the MyWellness App 

2)   In person with one of our friendly gym team, at Gym reception or by phoning 6222 6962.

Note: Bookings will open seven days prior to the day of the class.

CANCEL A CLASS:

1)    Via the MyWellness App 

2)    In person with one of our friendly gym team. at Gym reception or by phoning 6222 6962.

Note: Please cancel your booking as soon as you know you won’t be attending. We ask that you please respect others who are keen to get a place in classes.

Cancellations can be made up to 1 hour prior to your class start time via your app. This allows time for others to take your place.

 

 

I'm new to group fitness classes, is there anything I need to do before joining a class?

We recommend arriving 5-10 minutes early and letting the instructor know that it's your first class.  The instructor will talk to you about what to expect, show you how to set up and discuss any injuries or concerns you might have.  You will need to book into your session prior to arriving and bring a sweat towel and drink bottle for the workout.

 

Can I undertake personal training or a supervised rehabilitation session?

Supervised rehabilitation sessions and personal training sessions are available. Please call the gym team on 6222 6962 to arrange a session.

What pools are available?

For details regarding pool lane availability please see our timetables page.

Our leisure pool has our Splash and Play Zone and recreational swimming space.

When does the Learn to Swim program recommence?

Our Learn to Swim program recommenced in November 2020.

If you would like to be added to the wait list for next term, please let us know by emailing dkhac@hobartcity.com.au.  

For more information, please see the Learn to Swim section of the website.

Is the Spa, Sauna or Steam room open?

The spas, sauna and steam room are open for members and casual users.

The minimum age for using the spa, sauna & steam room is 16 years.

Casual passes can be purchased from Customer Services for swim/spa/sauna/steam. 

Pricing information is available on our Fees & Charges page.

Are there still Aqua Aerobics classes?

Yes, both our Deep Water Aqua Aerobics classes & Shallow Water Aqua Aerobics classes are operating. 

Deep Water Aqua classes are held in the Dive pool and our Shallow Water Aqua Aerobics classes are held in the 25m pool.

See the group fitness timetable for class times.

How is the Centre managing hygiene?

We have new hygiene stations around the Centre. Please use the hand sanitiser provided immediately before and after exercise.

Towels in the gym will be compulsory and a strict “no towel, no workout” policy will apply. All gym users will be required to wipe down equipment after each use with the cleaning products provided.

How are we keeping the Centre clean?

We have increased our cleaning and sanitising commitments across the Centre to help keep you safe.

Are the change rooms open?

Our members and public change rooms are currently being refurbished. While the works are underway the female members and female public change rooms are being shared. The male members and male public change rooms are also being shared.

The works are anticipated to be completed by end of June 2022.

The refurbishment project is funded by the Tasmanian Government through the 2020-21 Improving the Grants Playing Field (Large) Grants Program.

Can I use a locker?

Lockers are available for members and general public.

We suggest you limit the amount of personal belongings you bring with you, as the Centre take no responsibility for storage, loss or theft of these items.

Will the Cafe be open?

Our cafe is open.

The opening hours are;

Monday to Friday       7:00am - 5:30pm

Saturday                    8:00am - 5.00pm         

Sunday                      8.00am - 5.00pm          

Please note these hours are subject to change. 

Can I use a water fountain?

Water fountains will be available for filling water bottles only, not for direct drinking. However, we recommend all patrons bring their own filled water bottles.

Water and other drinks are available from our Cafe.