Feedback and enquiries

We aim to provide the following responses:

• We will answer your phone call promptly and where possible resolve general enquiries at the time of your call.
• Where we need to take specific action, we will refer you to the relevant service area and let you know what will happen next.
• We will reply to your correspondence, including e-mails, and advise you of our intended actions within ten business days.
• We will acknowledge your social media message within one business day and where follow up correspondence is required, we will inform you of the next steps.

If the nature of your enquiry or request is not straightforward, we will keep you informed of our progress.

Whilst it is the Centre's aim to satisfy our customers, circumstances will, at times, necessitate outcomes that may not be to the satisfaction of all of our customers. When this happens, we will explain why.