DKHAC Aquatic Program FAQs
Below are the current DKHAC Aquatic Program forms:
Learn To Swim / Guardian Enrolment Form(PDF, 236KB)
Adult Swim Program Enrolment Form(PDF, 287KB)
Direct Debit Form(PDF, 695KB)
Terms and Conditions(PDF, 71KB)
What times do the programs run?
The DKHAC Aquatic Programs run in-line with the school terms (see the Calendar tab for details).
Weekday Morning Guardians Program
- Monday, Wednesday, Friday
- From 9:30am to 12:20am
- 30 minute lessons with 5 minute gaps between each class
- Lesson start times 9:30am / 10:05am / 10:40am / 11:15am / 11:50am
Weekday After-School Learn To Swim Program
- Monday to Friday
- From 3:45pm to 6:35pm (6:00pm on Friday)
- 30 minute lessons with 5 minute gaps between each class
- Lesson start times 3:45pm / 4:20pm / 4:55pm / 5:30pm / 6:05pm
Saturday Learn to Swim Program
- From 8:15am to 12:45pm
- 30 minute lessons with 5 minute gaps between each class, plus a 30 minute break at 10:30am for our teachers
- Lesson start times 8:15am / 8:50am / 9:25am / 10:00am / 10:35am 30 minute break / 11:05am / 11:40am / 12:15pm
Adult Aquatic Program
- Tuesday, Wednesday, Thursday
- 45 minute lesson from 6:45pm to 7:30pm
Can I come for a swim on days other than my lesson day?
During the swim year:
- 2022: Tuesday Feb 15th 2022 to Dec 17th 2022
... a swim school booking gives that person access to the DKHAC pools, subject to any restrictions in place at the time.
Where the swim school booking is for a child under the age of 6, this free access includes the responsible person access to the Centre and pool.
Where the swim school booking is for a child under the age of 11, this free access includes the responsible person access for supervision purposes.
Our Adult Swim Program gives free access to the Centre (as per the LTS customers above) while you have an active and financial booking in the program.
Your access card needs to be presented at the front Customer Service Desk when accessing the pool. Should you lose your RFID access card and require a replacement, there is a standard $10.00 replacement fee.
What is the DKHAC Aquatic Program Absence Policy?
Your booking fee secures the spot in the program, we only provide credit to your family account for the reasons listed below.
We require an email from the Responsible Person to be sent to dkhac@hobartcity.com.au outlining the reason for the absence so that the Aquatic Team can process the credit.
- COVID-19 related absences – Participant/ guardian(s) in isolation due to a positive COVID-19 test OR the participant is a close contact as per the advice here: https://www.coronavirus.tas.gov.au
- Menstruation – Participants experiencing symptoms of menstruation.
- Person misses a lesson for other medical reasons - Just provide us with a signed Statutory Declaration as per the Department of Justice website https://www.justice.tas.gov.au/forms/statutory_declarations , and we will put credit straight onto your account.
- Can I suspend the swimming lessons? Suspensions are NOT allowed in the DKHAC Aquatic Program. We run on a school term basis, so there is no need to suspend your classes for the holidays.
- Can I have a make-up lesson for a missed class? We do NOT offer make-up lessons for any of our aquatic programs.
As an existing customer, do I need to re-enrol for next term?
All existing customers are automatically re-enrolled into next term. We will email you a booking confirmation as soon as the program is finalised and your child has been assessed and allocated a position.
For more information, see the Enrolment section.
Can I cancel my swimming lessons anytime?
You can cancel your enrolment at any time. The Responsible Person just has to email us at dkhac@hobartcity.com.au requesting the date they would like the cancellation to be applied from (cannot be in the past). We need at least 3 days before a direct debit run to ensure you are not charged for the coming fortnight, you can check the direct debit dates on our Calendar.
Can I enrol anytime?
Enrolment in the current term for Learn-to-Swim customers is only available up to the first two weeks of that term. All new enrolments made after this cut-off point will roll into the next term. This allows our classes to maintain consistency and gives the instructors and students the best chance to work together and learn together.
Enrolments for Guardians and the Adult Swim Programs are available throughout the terms depending on availability.
Check the Enrolment section for up-to-date information.
Can I change days for swimming lessons?
You can change the days, as long as there is availability into the same level and the move has been authorised by one of the Aquatic Team Supervisors. We try to minimise movement during terms as the disruption to an existing class can be significant.
Can I change level anytime?
Levels can be swapped / changed within the first two weeks of the term in order to maintain consistency and allow progress of the class group. All level changes require approval by the Aquatic Team. If you feel your child is enrolled into a wrong class, you can contact one of Aquatic team supervisors on pool deck.
Are the classes running all year?
We work on term based structure. Classes operate in blocks which align with the school terms, check our Calendar section for details.
Do you run any school holiday programs?
We no longer offer school holiday programs. During the swim school year, our current Learn-to-Swim customers have full free access to the Centre for swimming. If you are looking to join our Learn-to-Swim program, please check out the Enrolment tab.
How can I pay for my lessons?
Customers have two options regarding payment:
- Direct Debit: Fees are paid fortnightly direct from your account.
- Pay-as-you-go: Paid at the Customer Service Desk either in-person or over the phone. Customers need to have their account paid-up to enter the Centre. You can pay with either cash or credit card - you can pay the balance owing OR as much as you like to cover future fees.
What happens if I am charged for a lesson that didn't happen?
If you have already paid for a lesson that didn't happen the credit will stay in your family account and be used for the next payment on that account to cover the cancelled class. If you would prefer to have the amount refunded, you can contact the Aquatic Team directly and they will help you get the refund process underway.
Do I get charged during holidays?
No, you aren't charged during the holidays. Our swimming terms run in line with the school term, check the Calendar for specific dates.
Can I get discount when enrolling more than one child into the swimming lessons?
There is a 25% discount for the third child onward from any single family unit.
How do I change my payment method, or bank details on my family account?
You just need to download the Direct Debit Form, then scan and send it to dkhac@hobartcity.com.au
How can I claim a refund?
The person responsible for the family account must send an email to dkhac@hobartcity.com.au requesting a refund. Please include as much detail as you can, you will be contacted by the Aquatic Team to explain the process and get your refund request moving.
Do you offer private lessons?
DKHAC offer 1:1 swimming sessions only to children that meet a basic NDIS criteria through our Disability Program.
From what age should my child start to have swimming lessons?
We encourage an early start to build confidence, familiarisation with water environment and development of body skills. Our Guardian Program can help you understand the steps to introduce your child to the Aquatic environment.
Do swimming lessons prevent kids drowning?
Even though swimming lessons help to develop swimming skills, kids always have to be supervised while in a water environment.