What changes to the lessons have been implemented due to COVID-19?
COVID-19 has meant we have had to look at the way we deliver our classes in terms of both the area they are taught in AND the classes design itself. Subject to the guidelines in place at the time, we plan to have:
- a new setup of lanes / class spaces.
- our student-per-class numbers to be lower.
- a larger time gap between classes to allow for all equipment to be cleaned after every change of class.
- spectator numbers to be restricted.
- contact tracing of spectators / guardians
We understand that teaching children to swim is vital and that is why we are working to reinstate our full learn to swim program as soon as possible.
However, COVID-19 has had a huge impact on the centre and its operations. Under current state regulations, which include a maximum of 250 people in the pool hall at any given time and the need to adhere to physical distancing, we have had to reduce the size of our learn to swim classes. This unfortunately means that we have restrictions on program re-enrolments at this time.
We fully understand your concerns and the importance of learn to swim classes for your child.
We look forward to being able to resume full classes in the future. Until such time, we kindly ask for your patience and cooperation as we endeavour to navigate these uncertain times while delivering the modified class format.
Can I attend my child's swimming lesson?
We need to be able to contact trace all entries to DKHAC. Only one spectator is allowed per student.
Under the current conditions, it’s important that just one family member or guardian accompanies their child to lessons. Our facility has a single enclosed area with a current total limit of only 250 people which applies to all of our pools and the café area. If other family members – including non-participating siblings / parents with infants – are allowed to attend the pool, it reduces the Centre’s available capacity significantly.
By enrolling into the DKHAC Aquatic Program you understand that should we need to contact trace an event, we expect each Responsible Person to be able to identify the spectator that accompanied your child on any given session. The expectation is that the person who attended with the child will then follow government recommendations and contact tracing requirements.
What should I do if my child feels unwell?
As per our conditions of entry under COVID-19, no person who is experiencing flu-like symptoms (sore throat, runny nose, persistent cough, shortness of breath, fever) is permitted entry to the Centre.
Please contact the Aquatic Team at firstname.lastname@example.org as soon as possible so that we can organise a credit on your account.
What should I do if my child misses a lesson for other medical reasons?
Just provide us with a doctors medical certificate and we will put credit straight onto your account.
Do I need to re-enrol for next term?
Normally, direct debit customers are automatically re-enrolled into next term. Pay-as-you-go customers have to indicate that they are wanting to re-enroll before current term ends AND pay the next term's fees in full to secure their spot for the next term.
As our previous term was cut short due to the COVID-19 pandemic and Centre shut-down, we needed to completely re-design the class structure and timetable. This means that ALL existing customers will need to re-enrol for Term 4 classes.
For more information, see the Enrolment section.
Can I suspend the swimming lessons?
No suspensions are allowed in the DKHAC Aquatic Program. We run on a school term basis, so there is no need to suspend your classes for the holidays. We do offer credit to your account for any missed classes as described above.
Can I cancel my swimming lessons anytime?
You can cancel your enrolment at any time. You just have to complete the cancellation form and send it to email@example.com requesting the date you would like the cancellation to applied from. We need at least 3 days before a direct debit run to ensure you are not charged for the coming fortnight, you can check the direct debit dates on our Calendar.
Can I come for a swim on days other than my lesson day?
At this stage we will not be allowing access to the facility outside of your lesson time, due to the current COVID-19 restrictions. We will not have any aquatic ‘play’ options available until we are able to open our new splash and play zone; and unfortunately the opening date and use of this area is also subject to Public Health restrictions.
We are having conversations with the relevant government departments to assist in improving our current situation in relation to COVID-19 limitations. Please keep an eye on our website for updates.
The Term 4 swimming term ends on December 19, 2020.
From what age should my child start to have swimming lessons?
Lessons start from 6 months age. We encourage an early start to build confidence, familiarisation with water environment and development of body skills.
Do swimming lessons prevent kids drowning?
Even though swimming lessons help to develop swimming skills, kids always have to be supervised while in a water environment.
Can I enrol anytime?
In normal times, enrolment in the current term is only available up to the first two weeks of that term. All new enrolments made after this cut-off point will roll into the next term. This allows our classes to maintain consistency and gives the instructors and students the best chance to work together and learn together.
COVID-19 has changed our enrolment process for Term 4, 2020. We are going through the process of offering places existing customers that want to come back to swimming at DKAHC. We will then be in contact with our wait-list, then open up enrolments to the general public.
Check the Enrolment section for up-to-date information.
Can I change days for swimming lessons?
You can change the days, as long as there is availability into the same level and the move has been authorised by one of the Aquatic Team Supervisors. We try to minimise movement during terms as the disruption to an existing class can be significant.
Can I change level anytime?
Levels can be swapped / changed within the first two weeks of the term in order to maintain consistency and allow progress of the class group. If you feel your child is enrolled into a wrong class, you can contact one of Aquatic team supervisors on pool deck.
Are the classes running all year?
We work on term based structure. Classes operate in blocks which align with the school terms. There are Holiday Programs available during the school holiday periods.
What happens if I am charged for a lesson that didn't happen?
If you have already paid for a lesson that didn't happen the credit will stay in your family account and be used for the next payment on that account. If you would prefer to have the amount refunded, you can contact the Aquatic Team directly and they will help you get the refund process underway.
Do I get charged during holidays?
No, you aren't charged during the holidays. Our swimming terms run in line with the school term, check the calendar for specific dates.
Can I get discount when enrolling more than one child into the swimming lessons?
There is a 25% discount for the third child onward from any single family unit.
How do I change my payment method, or bank details on my family account?
You just need to download the Direct Debit Form, then scan and send it to firstname.lastname@example.org
How can I claim a refund?
The person responsible for the family account must send an email to email@example.com requesting a refund. Please include as much detail as you can, you will be contacted by the Aquatic Team to explain the process and get your refund request moving.
Do you offer private lessons?
DKHAC offer 1:1 swimming sessions only to children that meet a basic NDIS criteria.
Do you offer platform diving sessions?
The Centre will not be providing a dive program during term 4 2020. COVID-19 guidelines and available pool space while the refurbishments continue in the Centre have placed limitations on the services and facilities available, resulting in the dive program not being able to be delivered for the remainder of the year.
We do not offer an internal Squad / Competitive program, but instead work closely with the local competitive clubs to transition those children looking for a competitive channel.