DKHAC Aquatic Program General FAQs
What changes to the lessons have been implemented due to COVID-19?
COVID-19 has meant we have had to look at the way we deliver our classes in terms of both the area they are taught in AND the classes design itself. Subject to the guidelines in place at the time, we plan to have:
- a new setup of lanes / class spaces.
- our student-per-class numbers to be lower.
- a larger time gap between classes to allow for all equipment to be cleaned after every change of class.
- spectator numbers to be restricted.
- contact tracing of spectators / guardians
We understand that teaching children to swim is vital and that is why we are working to reinstate our full learn to swim program as soon as possible.
However, COVID-19 has had a huge impact on the Centre and its operations.
We fully understand your concerns and the importance of learn to swim classes for your child.
We look forward to being able to resume full classes in the future. Until such time, we kindly ask for your patience and cooperation as we endeavour to navigate these uncertain times while delivering the modified class format.
Can I attend my child's swimming lesson?
We need to be able to contact trace all entries to DKHAC.
By enrolling into the DKHAC Aquatic Program you understand that should we need to contact trace an event, we expect each Responsible Person to be able to identify the spectator that accompanied your child on any given session. The expectation is that the person who attended with the child will then follow government recommendations and contact tracing requirements.
What should I do if my child feels unwell?
As per our conditions of entry under COVID-19, no person who is experiencing flu-like symptoms (sore throat, runny nose, persistent cough, shortness of breath, fever) is permitted entry to the Centre.
Please contact the Aquatic Team at firstname.lastname@example.org as soon as possible so that we can organise a credit on your account.
What should I do if my child misses a lesson for other medical reasons?
Just provide us with a doctors medical certificate and we will put credit straight onto your account.
Do I need to re-enrol for next term?
All direct debit customers are automatically re-enrolled into next term. Pay-as-you-go customers have to indicate that they are wanting to re-enrol before current term ends.
For more information, see the Enrolment section.
When does next year’s term start?
We have decided to begin term 1 2021 on Monday the 15th of February 2021. this gives our customers a chance to get themselves into the school term before the extra-curricular activities kick-in! Of course, this is subject to the COVID-19 restrictions in place at the time.
Do I have to re-enroll for 2021 if I was in classes last year?
No, you don’t have to do anything to re-enroll. We will organise the new program and endeavor to book your child into a similar day/time class as they were in last year, that will also meet the LTS progression needs. Then once we have booked you into the new program, we will contact you and see if there are any alterations needed like a change of day or time.
This is for everyone who is in classes now, whether you pay Direct Debit or Pay-as-you-go AND have no outstanding debt on their DKHAC account.
When can I change the day/time of my booking?
Once we have determined your child’s level for 2021 and commenced the booking process, we will be in touch to determine your preferences. This is when you can let us know if a change to the class day or time is required.
How will you know which level to put my child into next year?
We have recorded where your child is expected to be in 2021 and use this to arrange classes for the new program. Remember, we use the levels to group the swimmers into classes of similar skill sets. Teachers are always encouraged to explore, challenge and advance the students along the aquatic education pathway during the term.
Can I suspend the swimming lessons?
No suspensions are allowed in the DKHAC Aquatic Program. We run on a school term basis, so there is no need to suspend your classes for the holidays. We do offer credit to your account for any missed classes as described above.
Can I cancel my swimming lessons anytime?
You can cancel your enrolment at any time. The Responsible Person just has to email us at email@example.com requesting the date they would like the cancellation to be applied from (cannot be in the past). We need at least 3 days before a direct debit run to ensure you are not charged for the coming fortnight, you can check the direct debit dates on our Calendar.
Can I come for a swim on days other than my lesson day?
During the swim term (Feb 15th 2021 to Dec 11th 2021) a swim school booking gives that person access to the DKHAC pools, subject to any restrictions in place at the time.
From what age should my child start to have swimming lessons?
Lessons start from 6 months age. We encourage an early start to build confidence, familiarisation with water environment and development of body skills.
Do swimming lessons prevent kids drowning?
Even though swimming lessons help to develop swimming skills, kids always have to be supervised while in a water environment.
Can I enrol anytime?
Enrolment in the current term is only available up to the first two weeks of that term. All new enrolments made after this cut-off point will roll into the next term. This allows our classes to maintain consistency and gives the instructors and students the best chance to work together and learn together. Check the Enrolment section for up-to-date information.
Can I change days for swimming lessons?
You can change the days, as long as there is availability into the same level and the move has been authorised by one of the Aquatic Team Supervisors. We try to minimise movement during terms as the disruption to an existing class can be significant.
Can I change level anytime?
Levels can be swapped / changed within the first two weeks of the term in order to maintain consistency and allow progress of the class group. If you feel your child is enrolled into a wrong class, you can contact one of Aquatic team supervisors on pool deck.
Are the classes running all year?
We work on term based structure. Classes operate in blocks which align with the school terms. There are Holiday Programs available during the school holiday periods.
What happens if I am charged for a lesson that didn't happen?
If you have already paid for a lesson that didn't happen the credit will stay in your family account and be used for the next payment on that account. If you would prefer to have the amount refunded, you can contact the Aquatic Team directly and they will help you get the refund process underway.
Do I get charged during holidays?
No, you aren't charged during the holidays. Our swimming terms run in line with the school term, check the calendar for specific dates.
Can I get discount when enrolling more than one child into the swimming lessons?
There is a 25% discount for the third child onward from any single family unit.
How do I change my payment method, or bank details on my family account?
You just need to download the Direct Debit Form, then scan and send it to firstname.lastname@example.org
How can I claim a refund?
The person responsible for the family account must send an email to email@example.com requesting a refund. Please include as much detail as you can, you will be contacted by the Aquatic Team to explain the process and get your refund request moving.
Do you offer private lessons?
DKHAC offer 1:1 swimming sessions only to children that meet a basic NDIS criteria.
When is the diving program coming back to DKHAC?
We do not have an update on when the Diving program will be back up and running. There are discussions currently underway with Dive Australia about the format and structure of the program. We will make sure our dive customers are updated as soon as we have information to share. The information will be shared via email and on our website.
We do not offer an internal Squad / Competitive program, but instead work closely with the local competitive clubs to transition those children looking for a competitive channel.