DKHAC Aquatic Program FAQs
Below are the current DKHAC Aquatic Program forms:
Enrolment Form(PDF, 236KB)
Direct Debit Form(PDF, 604KB)
Terms and Conditions(PDF, 71KB)
Can I attend my child's swimming lesson?
We need to be able to contact trace all entries to DKHAC.
By enrolling into the DKHAC Aquatic Program you understand that should we need to contact trace an event, we expect each Responsible Person to be able to identify the spectator that accompanied your child on any given session. The expectation is that the person who attended with the child will then follow government recommendations and contact tracing requirements.
What should I do if my child feels unwell?
As per our conditions of entry under COVID-19, no person who is experiencing flu-like symptoms (sore throat, runny nose, persistent cough, shortness of breath, fever) is permitted entry to the Centre.
Please contact the Aquatic Team at firstname.lastname@example.org as soon as possible so that we can organise a credit on your account.
What should I do if my child misses a lesson for other medical reasons?
Just provide us with a doctors medical certificate and we will put credit straight onto your account.
As an existing customer, do I need to re-enrol for next term?
All existing customers are automatically re-enrolled into next term. We will email you a booking confirmation as soon as the program is finalised and your child has been assessed and allocated a position.
For more information, see the Enrolment section.
Can I suspend the swimming lessons?
No suspensions are allowed in the DKHAC Aquatic Program. We run on a school term basis, so there is no need to suspend your classes for the holidays. We do offer credit to your account for any missed classes as described above.
Can I cancel my swimming lessons anytime?
You can cancel your enrolment at any time. The Responsible Person just has to email us at email@example.com requesting the date they would like the cancellation to be applied from (cannot be in the past). We need at least 3 days before a direct debit run to ensure you are not charged for the coming fortnight, you can check the direct debit dates on our Calendar.
Can I come for a swim on days other than my lesson day?
During the swim year (Feb 15th 2021 to Dec 11th 2021) a swim school booking gives that person access to the DKHAC pools, subject to any restrictions in place at the time.
Where the swim school booking is for a child under the age of 6, this free access includes the responsible person access to the Centre and pool.
Where the swim school booking is for a child under the age of 11, this free access includes the responsible person access for supervision purposes.
From what age should my child start to have swimming lessons?
Lessons start from 6 months age. We encourage an early start to build confidence, familiarisation with water environment and development of body skills.
Do swimming lessons prevent kids drowning?
Even though swimming lessons help to develop swimming skills, kids always have to be supervised while in a water environment.
Can I enrol anytime?
Enrolment in the current term is only available up to the first two weeks of that term. All new enrolments made after this cut-off point will roll into the next term. This allows our classes to maintain consistency and gives the instructors and students the best chance to work together and learn together. Check the Enrolment section for up-to-date information.
Can I change days for swimming lessons?
You can change the days, as long as there is availability into the same level and the move has been authorised by one of the Aquatic Team Supervisors. We try to minimise movement during terms as the disruption to an existing class can be significant.
Can I change level anytime?
Levels can be swapped / changed within the first two weeks of the term in order to maintain consistency and allow progress of the class group. If you feel your child is enrolled into a wrong class, you can contact one of Aquatic team supervisors on pool deck.
Are the classes running all year?
We work on term based structure. Classes operate in blocks which align with the school terms.
Do you run any school holiday programs?
We run a week long school holiday program in January, before the year's lesson begin. All of our current swimmers have full access to the Centre throughout the swim-year to gain experience and confidence.
What happens if I am charged for a lesson that didn't happen?
If you have already paid for a lesson that didn't happen the credit will stay in your family account and be used for the next payment on that account. If you would prefer to have the amount refunded, you can contact the Aquatic Team directly and they will help you get the refund process underway.
Do I get charged during holidays?
No, you aren't charged during the holidays. Our swimming terms run in line with the school term, check the calendar for specific dates.
Can I get discount when enrolling more than one child into the swimming lessons?
There is a 25% discount for the third child onward from any single family unit.
How do I change my payment method, or bank details on my family account?
You just need to download the Direct Debit Form, then scan and send it to firstname.lastname@example.org
How can I claim a refund?
The person responsible for the family account must send an email to email@example.com requesting a refund. Please include as much detail as you can, you will be contacted by the Aquatic Team to explain the process and get your refund request moving.
Do you offer private lessons?
DKHAC offer 1:1 swimming sessions only to children that meet a basic NDIS criteria.